🔹 Peer - Engagement Manager

Is Peer an agent or a real customer representative?
Peer is an AI agent designed to act as a customer representative. It provides general guidance and redirects you to the appropriate agent based on the platform’s capabilities and, when needed, pulls data from the web.

What if the research reports or content provided by Peer are insufficient?
Check Peer’s suggested next steps at the end of the conversation. If the results still don’t meet your needs, you can request a new report via the agent Reese.

Peer didn’t give me the answer I wanted. What can I do?
Try refining your query with more specific or in-depth wording. Peer will usually ask a few clarifying questions before answering.

What does Peer know about me?

Peer initially knows your title and company, which are set during account setup. Beyond that, Peer learns from your conversations to understand you better and provide more relevant answers. You can’t edit these details directly, but if any updates are needed, you can contact [email protected]

Peer didn’t direct me to the correct agent.
In that case, start a new conversation and rephrase your request. Alternatively, you can click the agent icons on the right side of the platform .If the issue persists, contact [email protected].

Why does Peer use web searches for some queries and platform data for others?
Depending on the nature of your request, Peer fetches results from both platform data and open web sources to ensure up-to-date answers.